About the website

Here you can read more about how our website works

Cookies

When you visit or use our website or online services, our server may create cookies, which are small pieces of information/text placed on your device that provide a more convenient experience. Cookies are used on many websites to allow a visitor access to various features. The information in the cookie makes it possible to collect identifying information about you, such as Web surfing behaviour or user preferences for a specific website.

We use both first-party and third-party cookies for different purposes to enhance your experience on our site. Session/transient cookies are stored temporarily in your computer's memory while you are browsing a page and are not retained when you close your browser. A permanent cookie may be stored for up to 2 years on your computer's hard drive for the site to recognize you every time if you return

Why do we use cookies?

When you visit telgenergi.se, we ask for your agreement to our use of cookies. We use cookies to enhance the use of our site and customer experience and for analysis, statistics and marketing.

Processing of personal data

On May 25, 2018, GDPR, a new EU regulation on personal data management, will come into effect in Sweden.
Read more on how we process and use personal information given to us by you

Browser

Our site is built with responsive design. This means that the site allows the layout to change depending on the screen resolution the visitor has. This means, for example, that the site's visitors can browse the site with a tablet, cell phone or computer, and that the content of the site is customized according to the visitor's screen.

JavaScript

Telge Energi uses JavaScript to provide a richer experience. For visitors to get a really good and smooth experience, you need JavaScript enabled in your browser.

Accessibility and text size

Telge Energi strives to be an accessible website for as many people as possible. If you are having trouble using the site for technical reasons, please feel free to contact us and we will try to fix it. If you want a larger text size on the screen, you can customize this in the browser. You can also, if you use Windows, hold down the Ctrl key and press + (plus sign). If you have Mac, hold the circle key instead and press plus. To reduce the text size again, use minus characters instead.

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Your personal data is safe with us!

The laws on how to collect, handle, store and remove the personal data of EU citizens changed on May 25, 2018. In order to prepare ourselves and our customers for this we have clarified what data we collect, how we process it and how we use the information our customers provide us with. Please take a few moments to read through this information.

What data do we collect about you?

Telge Energi handles personal data, of different kinds, on a daily basis. That is the key to providing you with really good, and relevant, services and personal offers. You may directly or indirectly provide us with information about yourself in a number of different ways. When you become a customer, when you contact us via email or phone, through our website or our web services, which refers to any and all services of any kind available through this website, social media accounts or any other of our services where you provide us with personal data. This information may include:

  • Personal information and contact information such as – name, date of birth, personal identity number, billing and shipping address, email address, mobile phone number etc. This data is gathered to confirm your identity and verify your personal-, contact- and delivery information.
  • Billing details. This information is collected to administer and fulfil the customer relationship, for example to provide you with electricity or to provide you with the service you have requested.
  • Account numbers. In some specific cases, we save the customer's account number for a specific treatment and then only when the customer has provided us with it. Examples of specific cases are:
    • our solar producers (homeowners with solar cells on the roof selling surplus to us), when we make a payment to their account
    • when a customer applies for direct debit
    • single cases when the customer has made an incorrect payment and wants money paid to their account
  • • Information about goods/services - details of your contracts and the goods/services you have purchased.
  • • Analysis and customer surveys. We conduct analyses and customer surveys to improve our services and your customer experience. For example, we collect information such as your electricity consumption to provide you with relevant information and offers.

How do we process your personal information?

We only use your personal information to provide energy services to you and to improve our operational efficiency and to provide you with better service. Your privacy is a top priority for us and we make every reasonable effort to protect the information we hold about you and we process your information with the utmost regard to your integrity. Only those who need it have access to the information. Our guiding principles for our data protection work are simple; We are open with what data we collect and why and process your personal data based on the requirements of the General Protection Data Regulations.

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